Returns and refunds

Returns and Refunds

Right of Withdrawal (14 days)

You have the right to withdraw from your purchase within 14 calendar days from the date you receive the order, without needing to justify your decision and without penalty, in accordance with articles 102 et seq. of Royal Legislative Decree 1/2007.

To exercise this right, please write to us at nocturnebookss@gmail.com indicating your order number and your intention to withdraw. We will confirm receipt and provide you with the return address.

Conditions for Returned Products

The product must be returned complete, with all its accessories (including the charging cable) and in a condition that allows for its resale. You may open and test it: you will only be liable for any diminished value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product.

Cost of Return

The direct cost of returning the product is your responsibility, unless the return is due to our error or a defective product, in which case we will bear the cost entirely.

Refund

We will refund the full amount paid, including standard delivery costs, within a maximum of 14 calendar days from when you notify us of your withdrawal. We may withhold the refund until we have received the product or until you provide proof of its return.

The refund will be made using the same payment method you used for the purchase, at no additional cost to you.

Defective or Damaged Product

If the product arrives damaged, does not work, or does not match the description, you do not have to return it at your expense. Please write to us at nocturnebookss@gmail.com as soon as you detect the issue, including your order number and a photo or video of the problem. We will send you a new one or refund your money, without you incurring any expense.

Legal Guarantee

All our products come with a 3-year legal conformity guarantee from delivery, as established by Spanish legislation for goods purchased from January 1, 2022. During this period, if the product does not conform to the contract, you have the right to repair or replacement and, where appropriate, to a price reduction or termination of the contract.

Dispute Resolution

If you are not satisfied with our response, you can access the European Commission's online dispute resolution platform, available at https://ec.europa.eu/consumers/odr, or contact the consumer bodies in your autonomous community.