Shipping & delivery
Shipping Policy
Where we ship
We ship to mainland Spain and the Balearic Islands. If your address is in the Canary Islands, Ceuta, or Melilla, please write to us before purchasing at nocturnebookss@gmail.com: these destinations have their own customs procedures, and we handle them on a case-by-case basis.
How much it costs
Shipping is free on all orders. The price you see on the product page is the final price. We do not add shipping costs at checkout.
How long it takes
- Order preparation: 1–2 business days from payment confirmation.
- Transit: 6–10 business days.
- Estimated total time: 8–12 business days.
These times are estimates based on typical delivery, not guarantees. They may be extended during periods of high demand or due to carrier incidents.
In any case, and in accordance with article 109 of Royal Legislative Decree 1/2007, your order will be delivered within a maximum of 30 calendar days from order confirmation. If we cannot meet this deadline, we will notify you, and you may terminate the contract and receive a full refund.
Tracking
As soon as the package ships, you will receive an email with the tracking number. It is normal for tracking to take between 2 and 5 days to show the first movements.
Where the products come from
We work with suppliers whose warehouses may be located outside the European Union. We cover import costs. If the carrier claims any additional amount from you upon delivery, please write to us with proof, and we will reimburse you.
Incorrect address
Please double-check your address before confirming. If you detect an error, write to us within the first 12 hours, and we will correct it free of charge. Once the order has left the warehouse, we cannot modify the address.
Order not received, damaged, or incomplete
Write to us at nocturnebookss@gmail.com, including your order number and, if applicable, a photo. We will send you a replacement or issue a full refund, as you prefer.